Reverse Logistics

Returns Don't Have to Be a Loss.

Every return is revenue walking out the door. Platinum turns that around -- inspecting, restocking, refurbishing, and recovering value from every unit. What used to be a cost center becomes recovered margin.

The Challenge

The Hidden Cost of Returns.

$849.9B

In US returns in 2025 alone. Your brand's share is growing every quarter.

$10–65

Cost to process a single return. Shipping, inspection, restocking — it compounds across thousands of units.

48%

Of returned items are resold at full price. The rest? Amazon labels them “unsellable” — even when they’re perfectly fine.

20–65%

Value lost during return processing. And uncontrolled liquidation puts your products on unauthorized channels at deep discounts — eroding MAP and brand equity.

How It Works

Inspect. Recover. Resell.

01
Receive & Inspect
Every return is routed to our facilities and inspected against your brand's quality standards. Not Amazon's -- yours. We grade condition, verify packaging integrity, and document everything.
02
Refurbish & Repackage
Items that can be restored are cleaned, repackaged, and returned to sellable condition. We work with specialized refurbishment partners to handle everything from resealing to component replacement.
03
Recover & Resell
Recovered inventory goes back into your active marketplace listings at full price. Items that can't be restored are routed through controlled disposition -- authorized liquidation, donation, or recycling. Never unauthorized channels.
Full Service

Everything. From Return to Revenue.

Returns Processing
Receiving, sorting, and routing returns from Amazon FBA, Walmart WFS, TikTok FBT, and direct channels.
Quality Inspection
Brand-specific grading criteria. We inspect like you would -- not like Amazon's warehouse.
Refurbishment
Cleaning, repackaging, component repair, and restoration to sellable condition through our LOTUS partnership.
Controlled Disposition
Authorized liquidation, 501(c)(3) donation, and recycling networks. Your products never end up on unauthorized channels.
Reimbursement Recovery
Amazon owes you money you don't know about. We file and track FBA reimbursement claims for damaged, lost, and mishandled inventory.
Reporting & Analytics
Return rate tracking, recovery metrics, disposition reporting, and root-cause analysis to reduce future returns.
The Difference

Without a Returns Partner vs. With Platinum.

Without Platinum
Returns liquidated at 5–10 cents on the dollar
Amazon labels items “unsellable” — you eat the cost
Products appear on unauthorized channels at 40% off
FBA reimbursement claims go unfiled — money left on the table
No visibility into return rates, causes, or value lost
With Platinum
Recovered inventory resold at full price on active listings
Brand-standard inspection — not Amazon’s warehouse
Controlled disposition — authorized channels only, or recycled
Automated reimbursement claims filed and tracked
Full reporting: return rates, recovery metrics, root-cause analysis
Found Money
1–3%
Of your annual FBA revenue is owed back to you. Right now.

Amazon loses inventory. Amazon damages inventory. Amazon refunds customers and doesn’t charge them back. Every one of these is a reimbursement claim — and most sellers never file them. We do.

Automated claim identification across all FBA transactions
Lost, damaged, and destroyed inventory recovery
Customer refund overcharges identified and claimed
Inbound shipment discrepancy resolution
Monthly reporting on recovered funds
The Opportunity
14
Return processing centers nationwide
42 yrs
ESI distribution operations heritage
$849B
US retail returns in 2025 (NRF)
20-30%
Average online return rate
Brand Protection

Your Returns Are Still Your Brand.

Uncontrolled liquidation is a brand protection problem. When your returned products end up on unauthorized marketplaces at 40% off, it undermines your MAP pricing, frustrates authorized retailers, and confuses consumers. Our controlled disposition ensures your products only appear where you want them -- or nowhere at all.

SKU-level channel controls -- you choose where recovered inventory goes
No unauthorized marketplace exposure
Full chain of custody documentation
Sustainability reporting for ESG compliance
Get Started

Stop Losing Money on Returns.

Let's look at your return data and show you exactly how much revenue you're leaving on the table. 15 minutes.

Schedule a Strategy Call Email partnerships@platinumcommerce.com